Terms and conditions

General Policies

Purchase Policies: All prices and sales are final. Payments for all services must be made before the start of the service without exception. Absolutely no expiry extensions on any services, without exception.

Return Policy: Absolutely no refunds, without exception. No transfers between clients, without exception.

Cancellation Policy: 24-hour minimum cancellation window for all class passes, memberships and private classes. If you late cancel or do not show up to your class, the credit for that class is lost. No exceptions.

Pricing adjustments: AcroPark reserves the right to adjust pricing at any time without notice based on inflation etc. However, pricing will only be adjusted once a student has used up their credits completely (a la carte class passes) or at the end of their monthly contract.

Inclement Weather Policy: During the winter months, classes will take place if snowfall is below 25cm or 10mm of ice as per Environment Canada.

If we have to cancel a class due to an excess of this, you will receive notice via email (Fliip) at least 2 hours before the start of the class.
The class credit will be returned to your account for future use (must be used before the end of an a la carte class pass package or before the end of the month if you have a monthly membership that renews monthly).

Bookings in general: bookings can be made a maximum of 30 days in advance. All private classes must be pre-booked 48 hours in advance. A class with 0 registrations 3 hours before the start of the class will be cancelled. No credit extensions or refunds will be made for anyone who didn’t pre-register. Please pre-register in advance for all classes.

Seasonal classes: Some classes on the schedule are marked as seasonal in Fliip. These classes may only run for a limited period of time. AcroPark reserves the right to add or remove seasonal classes from the schedule at any time.

Please note: membership prices and expiry dates are based on the full schedule of classes, not on the presence of any specific seasonal class. Therefore, no refunds, credit returns, or membership extensions will be provided if a seasonal class is removed from the schedule.

A La Carte and In-session classes

In-Sessions (all kids sessions): Cancellations or makeups are not possible. You will automatically be signed up for the same class for the given number of weeks. If you miss a class, the credit is NOT returned to you.

Extensions: no package extensions are possible. If a class is popular, please make sure to register in advance to ensure you will be able to use your credits before the expiry date. We will not offer package extensions for classes that are cancelled due to statutory holidays.

Waitlist Bookings: If you join a waitlist and a spot becomes available, you’ll be automatically added to the class and are expected to attend. If you’re unable to make it or if you don't think you'll have enough time to travel to the studio in time for the class, we recommend removing yourself from the waitlist in advance to avoid losing your credit.

Monthly Membership Contract Terms & Conditions

By purchasing a monthly membership, all clients agree to the following terms and conditions:

Membership Contract length: all memberships are 12 months long with a minimum commitment of 3 months.

We cannot guarantee monthly rate security if a membership is cancelled after 3 months, i.e the only way to lock in your monthly rate is by remaining a member for the duration of the 12 months.
You must give 30 days notice from the next payment date if you wish to break off your membership. For example, it’s October 15th and the next payment is due on November 1st and you’d like to cancel as of December 1st. You must notify AcroPark in writing to info@acropark.ca by November 1st at the latest.
You may place your membership on hold (“freeze”) for up to 3 months total within a 12-month contract. Each freeze request is subject to a $20 + tax administration fee per month frozen. During the freeze period, monthly payments are paused. The number of frozen months will be added to the end of your contract at the same monthly rate you had before the freeze.

Credit Card Payment: all monthly members must have a valid credit card on account. In the event that a monthly membership charge fails and is not paid, access to classes will be denied and a $20 administration fee will be due in addition to the month’s membership fee.

Expiration: all monthly classes must be used before the end of the month. Any unused classes will expire at the end of the month. AcroPark does not give credit extensions for classes that are cancelled due to statutory holidays.

Credit transfers: memberships cannot be shared and credits cannot be transferred to another member.

Pregnancy & Grave Injury/Illness: In the event of a pregnancy or illness/injury that requires cessation of all physical activities, monthly memberships will be cancelled completely at the end of a given month. Unfortunately, no refunds for unused classes within that month can be given.

Booking with a membership: All classes must be booked in advance to reserve your spot. A membership does not guarantee you a space in a specific class each week — spots are first-come, first-served through online booking.

If a class is full, please add yourself to the waitlist to increase your chances of joining. If a spot opens, you will be added automatically and are expected to attend unless you remove yourself beforehand.
Unused credits cannot be carried over to the next month. There are enough classes on the schedule to use all of your credits if you book ahead. Credits will not be returned if you are unable to book due to late registration or if you did not pre-register.
If a class consistently has 6 or more people on the waitlist, AcroPark will consider adding more classes to the schedule.